Help with logging in and registering for the GMHBA member area

• If you haven’t previously registered for the member area, you will need to select ‘register’ before attempting to log in.
• You must use the email address that GMHBA has on file as part of your membership.
• You will be sent a six-digit code to confirm your registration – this will be sent to the mobile number that we have on file as part of your membership.
• If you don’t have a valid mobile on file, we will need to identify your membership with your name, date of birth, post code and member number. These must match the details that GMHBA has on file as part of your membership.

Your password must include the following:

• At least eight characters
• At least one number
• At least one capital letter
• At least one lowercase letter
• At least one special character. Examples of special characters include: ! # % &

You will need to use the email address that GMHBA has on file as part of your membership.

Your password must include the following:

• At least eight characters
• At least one number
• At least one capital letter
• At least one lowercase letter
• At least one special character. Examples of special characters include: ! # % &

You don’t need to re-register for the member area if you have forgotten your password. You can reset your password if you have forgotten it using the following steps:

• Go to the member area login page.
• Below the sign in button you can click ‘Forgot email or password?’. This will take you to the password reset page.
• A link to reset your password will be sent to the email address that GMHBA has on file as part of your membership.

Please note that GMHBA’s customer service team cannot change your password for you, they are only able to send you the reset password link for you to change it.

• No, you don’t need to re-register.
• You can reset your password with your existing email address that GMHBA has on file as part of your membership.

• You might be trying to use the incorrect email address, make sure you’re using the email address that GMHBA has on file as part of your membership.
• Make sure that there are no spaces before or after your email address when you are trying to log in.

• Only the primary policyholder can register and log in to the member area.
• No additional email addresses can be added or used to log in.

• Make sure your web browser is the most up-to-date version.
• Try refreshing the page.
• Clear your browsing history.
• Please ensure you are using one of our supported browsers. Our website works best in the latest versions of:
  • Google Chrome
  • Firefox
  • Edge, IE11 and Opera for Windows 10
  • Safari for MacOSX and iOS11+

If you still require assistance, you can contact our customer service team via email for support: service@gmhba.com.au.