Help with logging in and registering for the GMHBA member area

• If you haven’t previously registered for the member area, you will need to select ‘register’ before attempting to log in.
• You must use the email address that GMHBA has on file as part of your membership.
• You will be required to validate your email using the mobile number we have on file as part of your membership.
• If you don’t have a valid mobile on file, we will need to verify your membership and identity with additional information requested during the registration process.
• Your password must meet a set of minimum requirements. You will find these requirements during the registration process.

You will need to use the email address that GMHBA has on file as part of your membership.

You don’t need to re-register for the member area if you have forgotten your password. You can reset your password if you have forgotten it using the following steps:

• Go to the member area login page.
• In the password field you can click ‘Forgot password?’. This will take you to the password reset page.
• A link to reset your password will be sent to the email address that GMHBA has on file as part of your membership.

Please note that GMHBA’s customer service team cannot change your password for you, they are only able to send you the reset password link for you to change it.

• No, you don’t need to re-register.
• You can reset your password with your existing email address that GMHBA has on file as part of your membership.

You might be trying to use a different email address to the one we have on file for you. You will need to use the email address that GMHBA has on file as part of your membership.

Make sure that there are no spaces before or after your email address when you are trying to log in.

If you’re no longer a GMHBA member and cancelled your policy more than 30 days ago, you will no longer have access to the online member area. If you need help accessing your previous policy information, you’ll need to contact us for support.

You will lose access to the member area 30 days after cancelling your policy but we’re still here to help. Contact us if you need support.

• Only the primary policyholder can register and log in to the member area.
• No additional email addresses can be added or used to log in.

• Make sure your web browser is the most up-to-date version.
• Try refreshing the page.
• Clear your browsing history.
• Please ensure you are using one of our supported browsers. Our website works best in the latest versions of:
  • Google Chrome
  • Firefox
  • Edge and Opera
  • Safari for MacOSX and iOS11+

If you still require assistance, you can contact our customer service team for support.