GMHBA's Graduate Program

The Delivery Team at GMHBA comprises staff across 5 functional areas: Application Support, Software Development, Business Analysis, Quality Assurance, and Project Delivery. The team is split across 3 portfolios; Private Health Insurance, Digital and Customer, Corporate and Health Services.

The Delivery team is responsible for ensuring our staff and our members are supported by stable, effective applications and integrations. We support, manage, and deliver change for GMHBA’s core systems as well as the integrations between these systems and our digital assets and third parties.  We keep all GMHBA systems running smoothly!

Our team has a deep understanding of existing processes, problems and opportunities which lead the definition, design, communication, and implementation of future solutions within our designated portfolios. 

Our business as usual (BAU) work includes operational support (incidents, requests, and problem management), as well as business case development (discovery and solution design).  We also assist in project delivery by implementing technology related tasks for projects across all GMHBA areas.

During a rotation in the Delivery Team, you will learn problem solving, Incident response, request fulfillment, technical knowledge, software development lifecycle, and cutting-edge delivery methodologies like Agile.

The Digital Products team consists of a range of digital roles required to build and maintain our digital experiences - these include Product Managers, Application Developers (Web and Mobile), Business Analysts and Quality Assurance Analysts.

The Digital Products Team are responsible for creating and delivering high quality digital experiences for GMHBA’s customers, making sure their needs are at the centre of our thinking and decision making. Our team supports our public facing websites, as well as Member area’s and mobile apps across our Frank and GMHBA brands. Our key responsibilities include:  working with designers to design new features; solution designing with developers and analysts; defining requirements on how new features work; developing/coding new features; and deploying the changes to our product/live environments and ensuring they have been successful.

Our public websites are our primary channel for attracting and signing up new prospective members, so our work is critical to ensure we achieve GMHBA’s growth targets.  We also play an important role in ensuring that our members can easily engage with us during their health journey - so developing self-serve capabilities through our digital suite of products is critical to ensuring customer satisfaction and keeping retention healthy across our membership base.

During a rotation in our team, you will be exposed to all aspects of a digital customer journey across a variety of digital products.  Your work might include:

• Sales Funnel Enhancements: Working with the team on improving the journey a prospective member takes to review and select the most appropriate product for their needs
• Mobile App Feature Development: Assist writing requirements and engaging with mobile app user interface (UI) developers in bringing new mobile app features to life.
• Claims Uplift: Work with designers and developers to bring improvements to our claiming experience, spanning both mobile and member area products.
• Security Hardening: Work with developers to understand what it takes to develop “secure code” all the way through the development lifecycle.

During this rotation, you will gain skills in:

• Content Management: Updating content on our websites via our content management system (Optimizely).
• Business Analysis: Engaging with the various stakeholders to understand requirements and documenting them in the form of user stories.
• Coding/Web Development: You will develop features using web languages (eg- HTML, CSS & Javascript)
• Quality Assurance: Writing test cases that align to feature requirements and run through the process of executing these scripts on a feature destined for production release.
• Deployment: Assisting developers with code reviews and explore how code is merged between environments and propagated to the final live environment.

Agile Principles: You will be exposed to the core agile processes that underpin the day-to-day operations of a digital team.

GMHBA’s Information/Cyber Security team is made up of 4 key domains: Architecture, GRC, Operations, and Identity.  As a small team, we don’t have dedicated specialisations which means that we all get to work on challenges and solve problems across multiple domains and learn and develop a broad skillset.

The Information Security team is looking to accelerate the Infosec/cybersec maturity across GMHBA, to enable the business to sustainably operate for years to come. We have a great team of experts both in the cyber team and the broader technology team who are at the top of their game and are great people to work with and learn from.

The InfoSec team is responsible for protecting our members, patients, and staff, and the information used to provide the support and care to those people. That includes building in appropriate security controls to protect, developing mechanisms to monitor and detect abnormalities and issues, responding to incidents or problems, and recovering back to a stable state.  Without us, GMHBA cannot maintain the trust that our Members place in us!

During an InfoSec rotation, you will gain skills in Problem solving and Incident response, and you will develop your Technical knowledge and expand your understanding of threats through the ‘real world’ application of tools and processes you have studied.  You will enhance your communication skills, and further your understanding of Risk. 

 During your InfoSec rotation, you will work across these areas:

• Vulnerability management – Perform ongoing assessments of our exposure to vulnerabilities and assist with the definition and tracking of remediation activities.
• Event monitoring – Ongoing operational support with external managed SOC; including responding to tuning requests, incident notifications and facilitating continuous improvement.
• Information security requests – facilitate effective triage to Information Security incidents or requests and coordinate appropriate response activities.
• Threat intelligence – stay up to date with emerging threats and ensure our preventative and detective controls remain effective.
• Data loss protection – Analyse data to investigate and propose new DLP controls within web filtering tools.
• Email filtering – Responsible for monitoring our Microsoft 365 Email Protection controls.
• Develop, document, and communicate Information Security Processes aligned to standards.
• Identify and record IT risks and monitor remediation in accordance with organisational requirements
• Participate in the delivery of the annual Information Security awareness program, including phishing testing.
• Prepare ad-hoc Information Security communications for the wider business.

The Infrastructure team at GMHBA is composed of various IT professionals, including Cloud Middleware Engineers, Cloud and Datacentre Engineers, Networking Engineers and End User Computing Engineers.

We specialise in supporting, designing, delivering, maintaining, and continually improving the IT infrastructure. Our core responsibilities include ensuring that all critical infrastructure is kept running, secure, and updated, assisting with the implementation of new IT projects across the organization, and identifying opportunities to improve the experience for all technology users at GMHBA.  Our work is crucial for maintaining the smooth functioning of GMHBA's IT infrastructure, which supports the organization's overall operations and ensures that all technology users have a reliable and efficient experience.

During a rotation in Infrastructure, you will be involved in:

1. Cloud Migration Projects: Assisting in the migration of on-premises systems to cloud platforms like Azure, ensuring seamless integration and minimal disruption to services.
2. Infrastructure Automation: Developing and implementing automation scripts using tools like Terraform and Azure Pipelines to streamline infrastructure management and deployment processes.
3. Network Security Enhancements: Working on projects to enhance network security, including configuring and managing virtual networking components within Microsoft Azure, such as Virtual Networks, Subnets, and Network Security Groups.
4. Data Centre Operations: Supporting the design, delivery, and maintenance of both physical and virtual servers, as well as cloud and hyperconverged platforms.
5. Risk Management Initiatives: Participating in risk assessment and mitigation projects to ensure the reliability and security of our IT infrastructure.

A rotation in the Infrastructure team will develop your skills in a number of areas, including hybrid cloud infrastructure, virtualization technologies, and network security.   You will gain hands-on experience with cloud platforms such as Azure, learning how to design, deploy, and manage scalable and secure cloud solutions. Additionally, you will enhance your skills in automation and orchestration using tools like Terraform and Azure Pipelines. You’ll also develop strong problem-solving abilities and learn to work effectively in a collaborative, cross-functional team environment.